IDMERIT values every customer and follows a strict customer support policy. Our policy outlines how a company interacts with its customers to provide assistance and resolve queries. This includes channels of communication available, response times, and other related procedures. Our support options typically include email, phone or helpdesk application, where customers can submit and track their requests. Our dedicated application is a quick and recommended channel to raise a support ticket for faster assistance. To do so, please follow these quick and easy steps:
Step-1: Go to the IDMERIT-Support Portal dashboard and click on the "New Ticket"/"Submit a ticket" button.
Step-2: In the "Requester" field, enter your email address.
Step-3: Fill in the subject and description of the issue.
Step-4: Attach any relevant files, such as screenshots or documents, to the ticket.
Step-5: Click on the "Submit" button to create the ticket.
For your convenience, you can also send an email to support (at) idmerit.com with a detailed description and any necessary attachments, and we will create a ticket on your behalf. This will make the process even more seamless for you.
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